All guarantees are valid provided that the duvet, pillow or topper has been reasonably cared for; a clean duvet cover, pillow protector or topper protector has been used at all times; original labels are attached; and original proof of purchase is presented.
DUVETS: 20-year manufacturer's guarantee against any defect in materials and workmanship.
PILLOWS: 5-year manufacturer's guarantee against any defect in materials and workmanship.
CUSHIONS: 2-year manufacturer's guarantee against any defect in materials and workmanship.
TOPPERS: 5-year manufacturer's guarantee against any defect in materials and workmanship.
Proprietary valved baffle box system ensures no noticeable down drift across the duvet; in the ulikely event of noticable down drift, we will adjust it under warranty, for the life of the duvet.
10-year guarantee of warmth for Winter weight down duvets; in the unlikely event you experience reduced warmth from your Winter weight duvet, we will add more down at no charge. Please note that down cannot be removed from a duvet. Lighter weight duvets are not guaranteed for warmth.
DOWNMARK® (The Down Association of Canada) is dedicated to educating the public about down and feather products. They monitor the marketplace and conduct an ongoing surveillance program called Down√Check. They purchase items at the retail level from both storefront marketplaces and online, just like you do, then they send them to an independent lab for testing. Products that fail testing are posted on the DOWNMARK® website and reported to the Canadian Government.
Nothing surpasses the quality of German Down Proof Cottons. At St Genève we partner with Germany’s best mills with generations of experience choosing the right cottons, spinning, weaving and expertly finishing the cloth using the finest German made equipment. All of our German made fabrics have achieved the OEKO-TEX® designation and have been rigorously tested to ensure that there are no harmful chemicals.
SoLoft™ quality ticking begins with high quality long staple cotton. In Germany this cotton is spun into fine, yet very strong threads. These are woven with a distinctive weave pattern. The fabric is then sent through a special process that uses high pressure and very specific temperatures to achieve some unique properties. There are no coatings or chemical treatments used to make this fabric down proof and washable. It is accomplished with mechanical and heat processes.
The resulting fabric is incomparable for pillows:
The OEKO-TEX® Standard 100 is an independent testing and certification system for textiles that ensures that no harmful substances were used in the making of the fabrics. If a textile article carries the STANDARD 100 label, you can be certain that every component of the article has been tested for harmful substances and that the article therefore is harmless for human health. In the test they take into account numerous regulated and non-regulated substances. In many cases the limit values for the STANDARD 100 go beyond national and international requirements.
Product class 1: This product class includes products for babies and has the strictest requirements and limit values.
Product class 2: This product class includes products with skin contact. This comprises articles that come into direct contact with the skin to a large extent, such as blouses, shirts, underwear, mattresses, etc.
Product class 3: This product class includes products without skin contact. This covers articles that have no or minimal contact with the skin, such as jackets and vests, belts, etc.
Product class 4: This product class includes decoration materials. It covers all articles including initial products and accessories used for furnishing purposes, such as table cloths, curtains, upholstery fabrics, etc.
TENCEL™ branded lyocell and modal fibers are produced by environmentally responsible processes from the sustainably sourced natural raw material wood. TENCEL™ fibers are found in the collections of many leading designers and renowned retailers. TENCEL™ branded fibers can offer a range of features: botanic origin, sustainable production, gentle on skin, long-lasting softness, contributes to breathability, color retention and biodegradability.
Our pillows are SUPERWASH™ Certified . This means they can be laundered using domestic machines. Washing a pillow keeps it free of allergens. It also extends the life of the pillow fabric and restores loft and bounce.
Pillows are encased with SoLoft™ ticking—a pure, natural, renewable, long staple cotton, which is spun into fine, yet very strong threads and woven into a 300 thread count fabric. After a special process that uses high pressure and temperatures the fabric is completely down-proof and dust-mite-proof. SoLoft™ tech is the core of our Superwash™ certification which is guaranteed downproof even after repeat launderings.
All St Genève down is cleaned to the ZURGUARD® standard. Higher than Canadian legal standards, down sanitized using the ZURGUARD® system is hypoallergenic and free of bacteria. Unlike typical down sanitization ZURGUARD® certified down is treated gently to ensure that the fibers are not damaged and never become dry or brittle. This guarantees that the original natural resiliency is maintained and the down does not go flat.
All St Genève down items are ZURGUARD® certified hypoallergenic or St Genève will accept the return of the item within five years from the date of purchase.
