CUSTOMER CARE CUSTOMER CARE
DISCOVER DOWNHAUS DISCOVER DOWNHAUS
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From the Canadian North, a tribute to tradition, purity and unparalleled softness.
James Bay down, esteemed for its remarkable cluster cohesion akin to Eiderdown, offers unparalleled insulation. Ethically harvested from wild geese in the Canadian North by Cree First Nations under exclusive government license, this exceptionally rare down surpasses even Eiderdown in exclusivity and prestige.
DOWN FILL
TICKING
DESIGN
Handcrafted in Vancouver, Canada by St Genève—drawing on 50 years of design and manufacturing expertise, passion, craftsmanship, sustainability, and uncompromising quality.
DAILY CARE
CLEANING & MAINTENANCE
DUVET GUARANTEE
Every duvet is backed by a 20-year guarantee against defects in materials or workmanship, provided it is properly cared for, kept clean, and always used with a freshly laundered duvet cover. Please note - Soiled duvets are not covered under guarantee.
NO DRIFT PROMISE
Every St Genève duvet is meticulously hand-sewn with our exclusive Valved Baffle Box System, engineered to prevent shifting of the down. Should noticeable drift occur, we will adjust it under warranty- for the entire life of the duvet.
WARMTH ASSURANCE
Our winter-weight duvets are guaranteed to deliver warmth for 10 years. If you find yours insufficiently warm, additional down will be added at no charge. Please note - Down cannot be removed.
HYPOALLERGENIC GUARANTEE
All of our down is certified hypoallergenic. In the rare event you experience a reaction, you may return your product within 5 years for a full refund.
IMPORTANT DETAILS
Guarantees require proof of purchase and intact product labels. Please note that removing labels voids all warranties.